Technical Support Services

Secure I AM Shop allows end user and diy installers to purchase items using paypal, Secure I AM do not keep any card details.
There is no retail outlet all items available for delivery only.
Supplied directly from our warehouse or by our distribution partners.
UK postage is included except remote areas.
We do not ship outside the UK, all orders from outside the UK will be refunded and not processed any further.

Technical Support can not be offered without a valid Engineers code for the panel.

Available by appoinment only.

Technical Support Service is by Appointment Only

Appointments outside of Monday-Friday 9am to 5pm (normal office hours) and bank holidays attract an out of hours premiuim of £25
If the issue remains unressolved, youre phone support fee will be refunded.
If we are able to provide you with a local alarm engineer, you will be provided the details including cost.
You must have the engineers code in order to use this service.
No Engineers code will result in cancellation of the service and partial refunded will be issued.
Admin fee of £10 will be deducted during normal office hours and £25 outside normal office hours.

Technical Support Services


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20 Minute Technical Call

40 Minute Technical Call

60 Minute Technical Call

Texecom Connect Smartcom Setup

It is recomended that only competant people install and maintain Security systems.